Each of our courses is customized to your specific needs, and can be delivered in a group or individual setting.

Conflict Management Training

Being able to successfully manage conflict is an essential skill for everyone, leading to sustained improvements in productivity, and greater satisfaction and well-being at work.

Our Conflict Management Training courses focus on  equipping participants with conflict management skills that will help them improve their productivity and relationships at work, by seeing conflict as a personal opportunity for growth and development.


Participants will learn how to:

  1. Identify causes of conflict
  2. Manage difficult situations and avoid escalation of conflict
  3. Use skills which facilitate positive outcomes for both parties
  4. Use techniques to avoid future disputes

Example Course Outline

  1. Understanding conflict in your  work environment
  2. Types of conflicts and why they occur
  3. Differences and diversity
  4. Strategies to reduce and manage conflict
    • Communication skills
    • Emotional intelligence
    • Successful negotiation
    • Managing stress


Dr Anna Serlachius is a Health Psychologist who specializes in providing clients with advice and practical training in improving work productivity, health and well-being. Her training sessions uniquely incorporate the latest evidence-based research from the fields of occupational psychology, health psychology and positive psychology.